Sell Your Used Electronic Device

Most Frequently Asked Questions

Please check some of the most frequently asked questions below. If you still have questions please call us at 1-844-461-1312 Mon-Fri 10am to 7pm (EST) or Sat 11am to 5pm (EST).

Getting a Quote
During the quick quote process you will be asked questions about your device's specifications as well as its condition. We will always honor our instant offer as long as the information provided is accurate.
What information do you need so I can claim my offer?
All we need is your name, address and e-mail address. Optionally, you can provide your phone number or even create an account with us so you can follow all the details of your transaction step by step.
Do I need to factory reset my device before shipping it?
While is not required we strongly recommend factory resetting your device. We understand sometimes it is not possible due to hardware failure. In this case, all we require is that the user account (Apple Id, Google, etc) be removed remotely from the device.
How long do I have to ship my device after accepting an offer?
Your offer will be honored if the device is shipped within 14 days after checkout. After that, it will be subject to the current pricing at the time of delivery. As always, we will contact you if your offer changes.
Can I track my package after shipping?
Yes. All of our free shipping labels come with a tracking number. You will also be notified by email as soon as we receive it.
What is checked during the evaluation process?
During the evaluation process the device will be checked thoroughly. All components (cameras, buttons, etc), specifications (storage size, carrier lock), condition (scratches, cracks) as well as user account locks.
How fast will my device be evaluated?
After receiving your device we will evaluate it and send your payment within 48 hours.
What if I don't agree with InterCell's evaluation?
After receiving your device it will be inspected and if the information provided doesn't match our technicians evaluation a new offer will be submitted for your approval. At that point, you can accept or reject the offer. If rejected, your device will be sent back to you free of charge. We will also send it back if we don't hear from you within two weeks after the new quote was e-mailed.
What are my payment options?
Currently, we offer payments through Paypal, Cashapp, Venmo and checks. Please note that Paypal will charge 2.9% + $0.30 of your total payment. We will not reimburse Paypal fees.
When can I expect payment?
Shipping your device to us usually take between 3 to 5 days (there may be exceptions and delays). After receiving your device you will be paid within 48 hours. We recommend creating an account on our website to follow all the details of your transaction.
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We do NOT accept devices that have been reported Lost/Stolen

InterCell will not purchase devices reported lost or stolen. 

Every device received will have its IMEI or Serial Number checked using state-of-the-art tools that includes information from law enforcement, carriers and insurance companies in order to identify whether a device has been reported lost or stolen.

We will also assist law enforcement in the investigation of stolen property. All IMEIs and Serial Numbers will be recorded and information will be release to the law agencies when requested.

Finally, as part of our trade-in process, our customers are contractually required to confirm they own the device being sold and that the item has not nor will be reported as Lost/Stolen. Our customers are informed during the “instant quote” process that we will not accept items reported Lost/Stolen. Such items will be returned to the shipper or handed over to law enforcement upon request. 

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Please explain what would be considered "financial obligations" and how can I found out if my phone is clean?

When a phone is financed it will not be clear for a new activation until completely paid off. The same will happen if carrier contracts are not fulfilled or if bills are left unpaid. Devices with outstanding financial obligations will be downgraded to lower condition categories and prices will be readjusted accordingly during evaluation. Please call your carrier to make sure there are no obligations and to request the device’s removal from your account.

What is "Carrier Blacklist"?

When a device is reported Lost or Stolen, carriers will share the phone’s identification through a database. Phones sent to us in that condition will be returned to the shipper or sent to law agencies upon request. 

What about "Account Locks"?

User accounts must be removed from devices to qualify for better paying grades. Please make sure they have been removed or choose between categories “Poor”, “Broken” or “No Power” according to the device’s condition. Please note user’s accounts can be removed remotely from any device as long as you have the  account’s username and password.